Terms & Conditions

General

• Guests are responsible for their own possessions while at the hotel.
• Children must be supervised by a responsible adult at all times.
• Vehicles should be kept locked and are left in the car park at your own risk.
• Dogs are not permitted in the hotel, with the exception of assistance dogs.
• No food and drink is to be bought into the hotel by guests for their consumption on the premises or in the grounds.

Hotel rooms

• All bookings are subject to a 10% deposit at time of booking.  The balance is due on or before the day of departure.
• Any additional charges such as telephone calls and meals are due on the day of departure.
• If you fail to arrive at the hotel and do not cancel before the day of arrival we reserve the right to charge for 1 nights accommodation.
• Hotel rooms are available from 2pm on the day of arrival, guests are requested to vacate their rooms by 10am on the day of departure.
• Should you wish to arrive earlier or depart later please advise us prior to arrival and we will endeavour to make arrangements depending on availability of rooms.

Restaurant reservations

• To book a meal in our restaurant please contact us to advise us of the number of diners and time required.  
• Should you need to make any changes or cancel the booking please let us know as soon as possible.
• If a booking is not cancelled we reserve the right to charge for the meal.

Weddings

• A deposit of  25% is required at the time of booking (non refundable)
• Payment of the balance (non refundable) and confirmation of final numbers is required 1 week prior to the wedding.
• Should any additional costs be incurred on the day of the wedding, payment should be made on the day, before departure.
• Any cancellation less than 28 days prior to the wedding will be charged at 50% of the cost agreed. (we recommend you consider taking out wedding insurance)

Conferences

• A deposit of 25% is required at the time of booking (non refundable)
• Final numbers must be confirmed 1 week prior to the event and a further payment of 25% made. (non refundable)
• The balance of the payment is due on the date of the conference. (If you need to discuss alternative terms please advise us prior to booking.)
• Should any additional costs be incurred on the day we will send you an invoice. (due for payment within 28 days)
• Any cancellation less than 28 days prior to the conference will be charged at 50% of the cost agreed.

We reserve the right to ask guests or customers to leave the premises.

For bookings for private parties and weddings a deposit of £200 will be taken to cover any damage.  This will be refunded after the event.

These terms & conditions are governed in accordance with English Law and any disputes relating to this disclaimer will be subject to jurisdiction of the law of England & Wales.