Terms & Conditions

 

General
• Guests are responsible for their own possessions while at the hotel.
• Children must be supervised by a responsible adult at all times.
• Vehicles should be kept locked and are left in the car park at your own risk.
• Dogs are not permitted in the hotel, with the exception of assistance dogs.
• No food and drink is to be bought into the hotel by guests for their consumption on the premises or in the grounds.


Hotel Rooms
Reservations and Payment

  • Guaranteeing Your Reservation: All bookings require full credit/debit card details at the time of booking to secure the room.

  • Additional Charges: Any incidental charges, such as telephone calls, room service, or meals not included in the room rate, must be settled upon departure.

Cancellations and No-Shows

  • Cancellation Policy: You may cancel your reservation without further charge if you provide at least 24 hours' notice prior to your scheduled arrival date.

  • Late Cancellations/No-Shows: If you cancel less than 24 hours before arrival, or fail to arrive at the hotel as scheduled (no-show), we reserve the right to charge the full payment for the entire booked stay to the card provided at the time of booking.

Check-in and Occupancy

  • Arrival and Departure Times:

    • Check-in is available from 3:00 PM on the day of arrival.


Restaurant Reservations
• To book a meal in our restaurant please contact us to advise us of the number of diners and time required.
• Should you need to make any changes or cancel the booking please let us know as soon as possible.
• If a booking is not cancelled we reserve the right to charge for the meal.


Wedding

  • To confirm your reservation, we require a non-refundable booking fee of £750.

  • Your final balance and confirmed guest numbers are due 8 weeks before your big day. At this stage, all payments become non-refundable.

  • Should any extra charges arise during your wedding day, we kindly ask that these are settled before you depart.

  • In the unfortunate event of a cancellation within 8 weeks of the wedding, the full agreed amount will remain payable. We highly encourage couples to take out wedding insurance to cover any unforeseen circumstances.

Conferences/Meetings


These terms & conditions are governed in accordance with English Law and any disputes relating to this disclaimer will be subject to jurisdiction of the law of England & Wales.